Privacy Policy

Privacy Policy

Last Updated: July 21, 2026

At Cascades PET DEPOT, protecting your personal information is an important part of the trust you place in us. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices available to you when using our website or purchasing METABRYLSE™ products.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide our products and services, we collect information in several ways.

Information You Provide

When you place an order, create an account, contact customer service, subscribe to our newsletter, or participate in promotions, we may collect information including:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Payment information necessary to complete your purchase

  • Any information you voluntarily provide through customer support communications

Information Collected Automatically

When visiting our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage statistics

  • Pages viewed and browsing activity

  • Cookies and similar tracking technologies

2. How We Use Your Information

Your information is collected only for legitimate business purposes, including:

Order Processing

  • Confirming purchases

  • Processing payments

  • Shipping products

  • Providing order confirmations and delivery updates

Customer Support

  • Responding to questions

  • Resolving product issues

  • Managing returns, refunds, and warranty requests

Website Improvement

  • Understanding customer preferences

  • Improving website functionality

  • Optimizing product offerings

  • Enhancing user experience

Marketing Communications

With your permission, we may send:

  • Product announcements

  • Promotional offers

  • Exclusive discounts

  • Company news

You may unsubscribe from marketing emails at any time.

Fraud Prevention

We also use information to detect suspicious activity, protect customer accounts, prevent fraud, and maintain the security of our website.

3. How We Protect Your Information

We employ commercially reasonable security measures to help protect your personal information.

These measures include:

  • SSL (Secure Socket Layer) encryption during data transmission

  • Secure payment processing through trusted payment providers

  • Restricted access to customer information by authorized personnel only

  • Regular security monitoring designed to reduce unauthorized access

For your protection, Cascades PET DEPOT does not store complete credit or debit card information on our servers after payment has been processed.

4. Sharing Information with Third Parties

We do not sell or rent your personal information to unrelated third parties.

However, certain information may be shared with carefully selected service providers that help us operate our business, including:

  • Payment processors

  • Shipping carriers

  • Customer service platforms

  • Website hosting providers

  • Analytics providers

  • Marketing partners

These providers receive only the information necessary to perform their services and are expected to safeguard your data appropriately.

5. Cookies & Similar Technologies

Our website uses cookies and related technologies to improve your browsing experience.

Cookies may help us:

  • Remember shopping cart contents

  • Keep you signed into your account

  • Measure website performance

  • Analyze visitor behavior

  • Personalize advertisements

  • Improve website functionality

Depending on your browser settings, you may disable cookies. Please note that some website features may not function correctly if cookies are disabled.

For additional information regarding Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

6. Advertising & Analytics

We may work with advertising and analytics partners that use cookies, pixels, and similar technologies to measure campaign performance and display advertisements that may be relevant to your interests.

These partners may include services provided by companies such as:

  • Meta

  • Google

  • Shopify

  • AppLovin

  • Other advertising platforms used by our business

Information collected by these providers is governed by their own privacy policies.

7. External Websites

Our website may contain links to third-party websites for your convenience.

Because these websites operate independently, Cascades PET DEPOT is not responsible for their privacy practices, security measures, or website content.

We encourage you to review their individual privacy policies before providing personal information.

8. California Privacy Rights

If you reside in California, you may have rights under applicable California privacy laws, including:

  • Requesting access to personal information we maintain

  • Requesting corrections to inaccurate information

  • Requesting deletion of eligible personal information

  • Exercising applicable privacy choices where permitted by law

Requests may be submitted through our customer support email.

9. Children's Privacy

Our website is intended for adults purchasing pet products.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information from a child has been collected unintentionally, we will take reasonable steps to delete that information promptly.

10. Data Security Incidents

Although no online system can guarantee absolute security, we maintain procedures designed to respond quickly to any confirmed security incident.

If a data breach affecting your personal information is legally required to be disclosed, we will provide notification in accordance with applicable laws and regulations.

11. Email Communications

By placing an order or subscribing to our mailing list, you may receive transactional communications such as:

  • Order confirmations

  • Shipping notifications

  • Delivery updates

  • Customer service responses

If you separately choose to receive marketing emails, you may unsubscribe at any time using the unsubscribe link included in each promotional message.

12. Changes to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in our business practices, technology, or legal obligations.

The revised version becomes effective immediately after publication on this page unless otherwise required by law.

We encourage customers to review this page periodically for updates.

Contact Us

If you have questions regarding this Privacy Policy or the way your personal information is handled, please contact us.

Cascades PET DEPOT

Customer Support Email:
service@metabrylse.com

Phone:
+1 (703) 844-0661

Business Address:
21435 Epicerie Plaza Ste 170
Sterling, VA 20164
United States