Shipping Policy

At Cascades PET DEPOT, we know that fast, reliable delivery is an important part of your shopping experience. This Shipping Policy explains how we prepare, dispatch, and deliver your METABRYLSE™ orders, so you know what to expect from checkout to delivery.

Our Fulfillment Process

To provide high-quality pet products at competitive prices, we partner with trusted manufacturers and professional fulfillment centers located in multiple regions.

Some products may be shipped directly from our fulfillment partners rather than a traditional retail warehouse. This approach allows us to:

• Maintain consistent inventory availability

• Carefully inspect products before shipment

• Reduce unnecessary storage and packaging waste

• Offer better pricing without excessive distribution costs

Every order is prepared with care to ensure it arrives safely for you and your pets.

1. Order Processing & Shipping Charges

Processing Time

After your order has been successfully placed, our fulfillment team will begin preparing it.

• Standard processing time: 2–4 business days

• Orders placed during weekends or public holidays will be processed on the next business day.

• During promotional campaigns, holidays, or periods of unusually high demand, processing may take up to 5 business days.

Shipping Fee

We charge a flat shipping rate of USD $5.99 per order, regardless of destination or the number of products purchased.

2. Estimated Delivery Times

Delivery estimates begin once your package has been dispatched.

These delivery times are estimates only and may vary depending on local carrier operations, customs processing, weather conditions, or seasonal shipping volume.

3. Shipment Tracking

After your order has been shipped, you'll receive an email containing your tracking number.

Please note:

• Tracking information may require 24–72 hours before becoming active.

• It is normal for tracking updates to pause temporarily while your package moves between sorting facilities.

• If tracking has not updated after several days, your shipment is typically still progressing through the carrier's network.

4. Customs, Duties & Import Taxes

International orders may be subject to customs inspections and local import regulations.

Depending on your country's requirements, customers may be responsible for:

• Import duties

• Customs clearance charges

• VAT, GST, or other applicable taxes

• Government-imposed processing fees

These charges are determined by local authorities and are outside the control of Cascades PET DEPOT.

We are unable to reimburse customs fees or guarantee customs clearance times.

5. Order Changes & Cancellation Requests

Because our warehouse begins preparing orders shortly after payment is confirmed, requests for changes must be submitted as soon as possible.

If you need to:

• update your shipping address,

• modify your order, or

• request cancellation,

please contact our customer support team within 12 hours of placing your order.

Once fulfillment has started, we may no longer be able to make changes.

Customer Support Email: service@metabrylse.com

6. Lost or Damaged Packages

Your satisfaction is important to us, and we'll do our best to resolve shipping issues promptly.

Damaged Deliveries

If your order arrives damaged, please contact us within 72 hours of delivery and include photographs showing both the damaged product and its packaging.

After reviewing the claim, we'll determine the appropriate resolution, which may include a replacement where applicable.

Lost Shipments

If the shipping carrier confirms that your package has been lost during transit, we'll arrange to send a replacement at no additional cost.

If your tracking indicates that the package has been delivered but you cannot locate it, we recommend first checking with neighbors, household members, your local delivery office, or your building management before contacting us.

Need Shipping Assistance?

If you have questions regarding shipping, delivery status, or tracking information, our customer support team is always happy to help.

Cascades PET DEPOT

Customer Service Email:
service@metabrylse.com

Phone:
+1 (703) 844-0661

Business Address:
21435 Epicerie Plaza Ste 170
Sterling, VA 20164
United States

Thank you for choosing METABRYLSE™. We appreciate your trust and remain committed to delivering quality pet products with dependable service every step of the way.